to AL-Software Team!
Hello, We are AL-Software support team. We are the experts
on AL-Software products and we are ready and willing to help you realize
all the power available to you with every AL-Software product you use.
Before you contact us, please do the following:
Be sure that you're doing everything right. We all make
mistakes sometimes… Be attentive.
Look at the program help file: it may already contain an
answer to your question. A lot of people ask us something like "how do
I…", though the complete information is there.
Visit our website
in the internet. It's a good chance that you'll find the newer version
there; We are trying to update the program once a month or even more frequently
when our stuff is not on vacations, of course. Also, if the serious bug
has been found in the program, but the new version is not ready yet, we
make the hot fix for it.
But if you still have a problem with our product and nothing else helps,
please contact technical support team at:
If you have already purchased licenses for our product(s),
please write to http://www.al-soft.com/feedback/.
We quickly respond to all questions submitted to this e-mail address in
the order they are received.
If you are not yet a AL-Software customer, please use this
Our staff is available to respond to your inquiries 24 hours a day,
excluding holidays. Messages are normally answered within 24 hours.
Please provide us with following:
Program version (from About dialog)
Program order ID (if you're a registered user) this will
help us to process your request faster
Where did you get product (http or ftp site)
Windows 95/98/NT/ME/2000/XP/2003 version (including service packs
and other fixes installed), US or international, OEM or not
Computer information: CPU type and speed, amount of memory
Description of your problem in English (as much information
as possible to retrieve the problem)
If you have any suggestions or features you like to see added to our
products please send us mail to http://www.al-soft.com/feedback/
How to contact us.
If you have any questions, comments or suggestions about AL-Software
products or would like more information, contact us:
AL-Software website (feedback form): http://www.al-soft.com/feedback/
AL-Software sales department:
AL-Software technical support staff & info group:
Pacific Business Centre
101-1001 West Broadway
Vancouver, BC, V6H4E4
Press Contact: Misha D'yachkov, 604-339-9217
Note: you may want to read the "How to Determine the Version of
Windows 95/98 in Use" article by Microsoft®. Use the following URL: